Cancellation Policy.

• Failure to present the required documents at vehicle pick-up: No refund.

• No-show (failure to pick up the vehicle): No refund.

• Cancellation less than 24 hours before vehicle pick-up: Refund minus a $100 penalty.

• Cancellation more than 24 hours before vehicle pick-up: Refund minus a $50 penalty.

• Late pick-up, early return, or reduction in rental days: No refund for unused days.

13.2 Refund Request Procedure

• Requests must be submitted to reserve@budget.co.cr or by calling +506 2436-2000. The Renter must provide the reservation number to initiate the process.

• Budget staff will request the credit card number and expiration date. Refunds are not processed at the counter.

• Processing time: 10 business days.