Frequently Asked Questions

Answer any questions you may have with our

Frequently Asked Questions

  1. Before Renting
  2. At the Time of Rental
  3. During the Rental
  4. After the Rental
  5. Accidents and Roadside Assistance
  6. Additional Services

Before Renting

Driver’s license (physical, valid, good condition, no copies), passport with entry stamp (foreigners), and a physical credit card with embossed numbers.

 25–80 years old without extra charges. 21–24 years old with a $50 + tax fee per contract.

No. It must be under the credit card holder’s name.

 Yes, for $4.99 + taxes per day, registering them as an additional driver.

At the Time of Rental

American Express, Diners Club, JBC, MasterCard, and Visa. Debit or digital cards are not accepted.


 Yes. The amount depends on the vehicle category, country of the card issuer, and selected coverages.

 No, crossing borders is strictly prohibited.

 Yes, with an additional fee. Confirm with us in advance.

 The driver is responsible. Only Route 27 allows card payment; otherwise, carry cash.

During the Rental

 A penalty of $150 per day applies if no prior extension is arranged.

 A $150 fee applies for excessive dirt, $250 for cigarette odor.

 Return it full, or purchase prepaid fuel at pickup.

 Yes. Email reserve@budget.co.cr. Fees apply.

After the Rental

 Email reserve@budget.co.cr or call +506 2436 2000. Provide your card number and expiration date. Processing time: 5–10 business days.

  • Cancellation 24+ hours before pickup: $50 fee
  • Cancellation less than 24 hours: $100 fee
  • No-show or missing documents: no refund
  • Early return or late pickup: no refund for unused days
  • Direct reservations: modifications allowed (rate differences may apply).
  • Third-party reservations: contact the travel agency directly.

 Yes, by emailing reserve@budget.co.cr. Max rental length is one month per contract.

Accidents and Roadside Assistance

  1. Call 911 for a police report.
  2. Call Quálitas (+506 2210 2490) for an insurance adjuster.
  3. Submit both reports when returning the car.
  • SLI: Third-party liability
  • CDW: Vehicle damage with deductible
  • LDW: Vehicle damage without deductible
  • PAE: Occupants’ injury or death
  • RSN: 24/7 roadside assistance
  • WTC: Windshield, tires, and window coverage

Additional Services

Yes. Items like Wi-Fi routers, child seats, and others are available (subject to availability).